Address guests making eye contact in a friendly manner. Always try to be well-spoken, avoid slang, but still be yourself. Show your enthusiasm for guests deciding to come back.
Suggest your favorites before taking guests’ orders, describing freshness and spiciness, use any particular adjectives than might catch their attention. If their drinks are a little lower than half glass, offer another round or suggest another drink for them to try taking into account our Alcohol Training to prevent overserving.
Read their body language and facial expressions. If you notice they are not pleased, communicate with your manager so that we make sure they’re happy and enjoying everything. Some guests are shy and prefer not to complain. But we’re trying to build loyalty and to ensure recurrent guests, so we’ve got to go the extra mile. After getting guests’ orders, provide additional details about the dishes by describing its texture and flavor profile.
Make sure any empty plates and glasses have been bussed. Teamwork is important, especially on busy shifts, remember we all have the same goal.
Never eat, drink, or chew gum in front of guests.
Maintain proper posture- Do not slouch, cross your arms, or leave your hands in your pockets while on service.